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Return Policy

Thank you for shopping with Moroccan Baazar. We strive to provide you with the best possible products and services. However, if you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your rights and options.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

a) The item must be unused, in its original condition, and in the original packaging.

b) The return request must be initiated within 6 days from the date of delivery.

c) Proof of purchase, such as an order number or receipt, must be provided.

Non-Returnable Items

 Certain items are not eligible for return due to hygiene reasons or the nature of the product. These may include, but are not limited to:

a) Personalized or customized items.

b) Items that have been used, damaged, or altered by the customer.

Return Process

To initiate a return, please follow these steps:

a) Contact our customer support team within the specified return period to request a return authorization.

b) Provide the necessary details, including the order number, item(s) to be returned, and reason for the return.

c) Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.

d) Package the item securely in its original packaging, including any accessories or documentation that came with it.

e) Clearly label the package with the provided RMA number (if applicable).

f) Ship the package back to the designated return address, using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

Refund or Exchange

Once we receive the returned item and verify its condition, we will process your refund or exchange according to your preference:

a) Refund: If eligible, we will initiate a refund to your original payment method. Please note that the refund may take [number of days] days to reflect in your account, depending on your bank or payment provider.

b) Exchange: If you prefer an exchange, we will arrange for the replacement item to be shipped to you, subject to availability.

Exceptions and Restocking Fees

In certain cases, a restocking fee may apply if the returned item is not in its original condition, is missing parts, or is damaged due to customer mishandling. The restocking fee will be deducted from the refund amount.

Damaged or Defective Items

 If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue promptly, such as providing a replacement or initiating a refund.

Contact Us

If you have any questions or need assistance regarding our return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

Last updated: 15/05/2021

Moroccan Baazar