Exclusive Offer: Free Delivery and Fast Shipping – Order Now!"

Exclusive Offer: Free Delivery and Fast Shipping – Order Now!"

FAQ

How can we help you ?

Find the most frequently asked questions here.

Q: What materials are the rugs, sofas, and poufs made of?

A: Our rugs, sofas, and poufs are made from high-quality materials sourced directly from Morocco. The rugs are typically handwoven using natural fibers like wool or cotton. The sofas and poufs are crafted using durable materials such as solid wood frames, premium upholstery fabrics, and comfortable padding.


Q: How do I choose the right size rug for my space?

A: Choosing the right size rug depends on the dimensions of your room and the desired layout. We provide detailed product descriptions that include rug sizes. It's recommended to measure your space to determine the best rug size that complements your room.


Q: How do I clean and maintain the rugs, sofas, and poufs?

A: For rugs, regular vacuuming is recommended, and spot cleaning can be done using mild soap and water. Sofas and poufs can be maintained by vacuuming or light brushing, and for any spills or stains, we advise following the specific cleaning instructions provided with the product.


Q: Do you offer customization options for rugs, sofas, or poufs?

A: Currently, we offer the products as listed on our website and do not provide customization options. However, we continually update our collection to offer a variety of designs and styles that cater to different preferences.


Q: What is your return policy?

A: We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can initiate a return within 7 days from the date of delivery. Please review our Returns & Refunds page for detailed instructions on the return process and any specific conditions that apply.


Q: How long does it take to receive my order?

A: The delivery time depends on your location and product availability. We aim to process and ship orders within 14 business days. Once shipped, the estimated delivery time will be provided during the checkout process. You will also receive a confirmation email with tracking information to keep you updated on the status of your order.